Refund policy

We do not accept returns of hair-care or skin-care products for hygiene and safety reasons, but we do accept exchanges within 7 days of purchase for eligible items. If an item is defective, damaged in transit, or otherwise not fit for sale, we will replace it or issue a refund where required by law.

Why no returns?

Because personal care products (hair & skin care) are applied to the body and can affect safety and hygiene, we do not accept product returns. This approach follows applicable cosmetic-safety regulatory practice and common retail hygiene standards.

Exchanges (7-day window)

• Exchanges are accepted only when requested within 7 days of the order dateor delivery date (whichever your storefront shows).

• To qualify for an exchange the item must be:

• Unopened and in the original, sealed packaging, and

• Free from visible damage, contamination, or signs of use, and

• Returned with the original receipt or order number.

• Exchanges are subject to stock availability. If the requested replacement is unavailable, we will offer store credit or, where required by law, a refund.

How to request an exchange: email support@[yourdomain].com with your order number, photos of the product/packaging (if applicable), and whether you want a replacement or store credit. Keep the product in its original packaging until instructed otherwise.

Damaged, defective, or mis-shipped items

If your order arrives damaged, is defective, or is not what you ordered, contact us immediately. We may request photos and/or the product packaging. For defective or unsafe products we will, as applicable and where required by consumer-protection rules, provide a replacement or a refund. We comply with regulatory obligations for cosmetics and will cooperate fully with authorities in the event of a safety issue.

International orders

Customs, import rules, and local consumer laws vary. For international customers, exchanges are still limited to the same 7-day, unopened/packaged standard, but you may be responsible for return shipping, taxes, duties, and customs clearance on exchanged items unless otherwise stated. Local consumer protection laws can override this policy; where local law requires a remedy (e.g., refund for defective goods), we will comply.

Shipping & costs for exchanges

• Customers are typically responsible for return shipping unless the item was defective or we shipped the wrong item.

• We recommend using a trackable shipping method for returns/exchanges.

• If we cover return shipping, we’ll provide a prepaid label or reimburse reasonable shipping costs after we confirm the issue.

Store credit, refunds, and timing

• Exchanges: we’ll process eligible exchanges as soon as the returned product is received and verified.

• Refunds: where refunds are permitted (for defective goods or where law requires), we will process refunds to the original payment method. Processing times depend on your bank/payment provider.

Safety, ingredients & customer responsibility

• Our products are labeled and marketed as cosmetics/personal care products. In the U.S., cosmetics are regulated under the Federal Food, Drug, and Cosmetic framework and related guidance; compliance and safety testing are the responsibility of the manufacturer/brand. We aim to follow FDA guidance and applicable laws (including MoCRA requirements where applicable). Customers should read ingredients, follow usage instructions, and patch-test if they have sensitivities or allergies. We do not provide medical advice.

Legal note

This policy is written to reflect common regulatory considerations for cosmetics and Shopify’s storefront practices. It is not legal advice. Because consumer and product safety laws differ by country and change over time (for example, the EU Cosmetics Regulation and recent U.S. changes such as MoCRA), we recommend you have this policy reviewed by a lawyer familiar with consumer-product and cosmetics regulations in the countries where you sell.

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